Then, grit your teeth and call your ISP. This is usually a pointless exercise, but every now and again you can get useful information. Maybe it's not just you but your whole neighborhood that's having problems because a back-hoe took out a cable. And, once in a blue moon, they'll have a helpful suggestion. No, really! I've seen it happen! If worst comes to the worst, they'll finally agree to send someone out to look at your setup.
Who knows, instead of one of your cables being disconnected, maybe one of their cables is busted. Physical problems are often the root to network problems. That was the good news.
The bad news is I've never known an ISP technician to show up on time. Be ready for a long, long wait. Eventually, if the problem is on their end -- and the key word is eventually -- they'll get it fixed. Let's say though that your internet is up and running, but it's being a little flaky. Here's what you do. First, let's see if you're getting the bandwidth you're paying for.
The best site to check on your current real speed is Speedtest. This site is run by Ookla , a network performance company. It gives you your download speed, upload speed, and ping to the closest test.
Ping is a network utility that measures the time in milliseconds ms between your computer and the test server. The lower your ping, the better. If you're seeing a ping above 50ms, you've got a problem. Ping determines how far you are from a server in terms of connect time. It measures time in milliseconds.
There are other performance test sites. In addition to speed, this test measures your network latency. Latency is a measure of how quickly you get a response from the server. Low response times are important for real-time apps, like video calls and online gaming.
This is measured in ms. Latency is similar to ping, but it's a measure of the constant delays between your system and servers. With some kinds of internet connections, notably dial-up and satellite, you will always see poor ping and latency performance. There's nothing you can do about this. These technologies simply aren't capable of performing well.
In practical terms, that means, for example, online action gaming and video-conferencing are almost impossible with either kind of internet connection.
Netflix , which has reason to believe ISPs deliberately slow down its shows, has its own speed test: All this test does is tell you how fast your downloads are. ISPs also have their own performance tests. Generally speaking, these tests will show you getting the fastest possible speeds. What a surprise! You may notice that my results are from 60 to 70 Megabits per second Mbps down. That's pretty good, but I pay for Mbps. In the real world, ISPs usually over-promise and under-deliver on bandwidth.
It's because cable internet's bandwidth is shared between users on the same cable segment. Thus, while I can see great speeds in the morning and afternoon, when the evening comes around and everyone starts watching Netflix , my speed goes down. That's not a joke. Netflix currently uses Even with a low ping and fast bandwidth.
All this test does is tell you how fast your downloads are. These technologies simply aren't capable of performing well. I have an inconveniently-placed phone jack in my office, so I am running a 10m phone cable from the wall jack to the modem, which is on my desk. Join Discussion. Check them out. But iPhone XR's 4G download speeds are still far faster than the iPhone 6's and could be one reason to upgrade.
That's because ping, latency, and bandwidth only tell part of the story. You may be losing packets or suffering from jitter.
Jitter, or more precisely packet delay variation , is a measurement of the times it takes for internet packets to arrive to your system. So, for example, if you ping a site once and it takes 1ms to report back in and then the next ping packet takes 10ms to report in, you have a horrible case of jitter. Sometimes jitter is so bad that packets are lost.
This is just what it sounds like. Your PC is sending out packets of information to websites and they're not getting there, or vice-versa. Many things can cause jitter: What this means for you is the more jitter you have, the less stable your connection is. With older programs like email and ordinary web browsers you may never notice your internet is less than rock stable, but with high jitter, video, VoIP, and games will once more start misbehaving. This measures jitter by pinging sites from around the world from your system. If you're seeing a lot of jitter your internet connection is most likely suffering from network congestion somewhere up the line.
The internet being what it is, you'll usually see a little packet loss. Ideally, you want zero packet loss, but for ordinary internet usage you can live with 1 or 2 percent loss. If you're seeing jitter constantly, bug your ISP. If the packet loss or jitter seems to be coming from inside your network, there are other options. Start with checking your connections yet again -- yes again. Update your router firmware and try switching out equipment on your network to see if you have noisy networking gear.
Misbehaving network equipment can seriously slow down any LAN. Still having trouble? It's time to call in a network technician to find and fix your problem. If you know your way around a network, you can find the trouble yourself with the use of advanced tools such as WireShark , Logic Monitor , or Spiceworks Network Monitor.
Good luck with getting your connection working right. My question is: It's not easy to answer.
DSL works by sending information over regular phone lines at a higher Use the DSL Reports Line quality test to determine if your DSL problems lie in the. See below to find out more about how the Freeola Broadband Line Quality Test works and how to interpret your results. You can use the Jargon Explained.
Yes, probably. Note that your question uses the words " significantly faster ". This is what I cannot tell you. This could only be answered after testing because it depends on your phone connection quality and your phone cable quality. But generally speaking you are indeed creating better conditions if you shorten the phone cable.
Phone cables are more sensitive to length than ethernet cat5 cables. So, if you can choose between a lengthier phone cable or a cat5 cable, always choose the cat5. The best solution is to keep your phone cable as short as physically possible. Telephone cables will increase attenuation the lengthier they are. That said, some extension leads and reels use very poor quality cable that can really mess up broadband signals due mainly to the characteristics of the cable and not much to do with the extra length. Beyond that, A Dwarf is right - if the choice is between more phone cable or more cat 5, add the network stuff.
I did what some 'experts' suggested and used 2 different brand new top quality cables, but the speed was at least 5 times slower. I ended up using a 1m telephone cable to the modem and got a longer Ethernet cable and it is now fast again. This depends greatly on your DSL speed. While increasing your distance may not affect your speed per say, it can affect the modem's ability to sync properly with the DSLAM and can cause a lower sync rate, line, CV or HEC errors either causing slower speeds or a bouncing circuit.